Frequently Asked Questions

FAQS

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods through Shopify Payments.

Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information.

Can I modify or cancel my order?
Please contact us immediately if you need to make changes. Once an order is processed, we may not be able to modify it.

Shipping

How long will my order take to arrive?
Orders typically ship within 1-3 business days. Delivery time depends on your location and selected shipping method.

Do you ship internationally?
Currently, we ship within the United States only.

How can I track my order?
You'll receive a tracking number via email once your order ships.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery. Items must be unworn and in original condition. See our Shipping & Returns page for full details.

How do I start a return?
Contact us at support@ladsinlace.com with your order number and we'll guide you through the process.

Can I exchange an item for a different size?
Yes! Contact us and we'll help arrange an exchange.

Products & Sizing

How do your items fit?
Each product page includes fit details. Check our Size Guide for general guidance on finding your perfect fit.

Are your products gender-neutral?
Yes! Our pieces are designed to be worn by everyone, regardless of gender identity.

What materials are your products made from?
Material information is listed on each product page. We're committed to quality and sustainability.

Still Have Questions?

If you can't find the answer you're looking for, please don't hesitate to reach out to us. We're here to help!